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Support

Running a control room

can be stressful. The responsibility of monitoring often thousands of life safety applications can weigh heavy on the mind. No matter how robust your system is, there is always the possibility of external factors disrupting your operations. In the event of a power cut, of hardware problems or flooding, what would you do?

Bold has created a service for alarm receiving centres

which removes as far as humanly possible the dangers and consequences of a failed monitoring system. There are a number of elements to this service -
  • Office hours help desk and field support
  • 24/7/365 hour access to technical telephone support
  • Emergency technical telephone response
  • Scheduled preventative maintenance visits
  • Spare parts as required, labour and travelling time
  • Software fixes and up-dates
  • Generic support
  • Catastrophic failure recovery

If you have a support requirement, service request or other technical query, please email our customer support and technical centre: support2@boldcommunications.co.uk

You may also telephone us during normal working hours: +44 (0) 1925 245599

For service outside normal working hours, please use the telephone number(s) and instructions provided with your maintenance and support contract.

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