Complete Backup & Support Services

Help & Support

With more than 20 years experience in this specialised area of the security industry, we have developed a full and in-depth knowledge of IT, security communications, alarm monitoring, CCTV, access control, software development and integrated systems. This knowledge and expertise is available to you in support of your day-to-day system operation and is accessible via our team of customer service and technical support professionals.

If you have a support requirement, service request or other technical query, please email our customer support and technical centre: support2@boldcommunications.co.uk

You may also telephone us during normal working hours: +44 (0) 1925 245599

For service outside normal working hours, please use the telephone number(s) and instructions provided with your maintenance and support contract.

Service and Maintenance

Alarm monitoring systems provide critical services for life safety and security. All Bold’s systems are robustly designed, yet there will always be external factors which can disrupt operations.

With Bold’s service and maintenance contract, we ensure you get the best performance, efficiency and availability of your system and maximize the return on your investment.

You can have...

• Office hours help desk and field support
• 24 hour access to technical telephone support
• Emergency technical field response
• Scheduled preventative maintenance visits
• Spare parts as required, labour and travelling time
• Software fixes and updates
• Generic support
• Catastrophic failure

Full details of the specific services we provide for you as a customer will be provided in the maintenance and support agreement supplied with your system. If you are in any doubt about what we offer, please contact us.

Customer Training

We offer a range of off-the-shelf and tailored training courses, covering system operation, configuration and administration. We also offer “train the trainer” programmes to enable you to run your own, on-going operational training in-house.

We employ professional trainers who are able to develop specific training programmes, according to the needs of the client or project.

Bespoke Software Development

Although our alarm management systems are designed to meet most needs “out of the box”, we recognise that some requirements are unique and in such cases we can write specific add-in applications, communications drivers, gateways and other utilities to ensure that your needs can be fully met. Our applications engineers are ready to help you get the best from your Bold alarm management system.

Systems Integration

We believe that an alarm management system should form a customer-centric hub for the integration of communications systems, voice, CCTV, access control and other third party systems installed within the control room. Such integration simplifies user operation, reporting, systems administration and maintenance.

At Bold Communications we take a very open and co-operative approach to our business and are very happy to work with other vendors and suppliers, in order to achieve the highest levels of integration possible.

Consultancy Services

If you are planning to build, refurbish or upgrade a security control room, please get in touch with us as we can offer our expertise - some of it for free - to help you create the appropriate technology environment that will support the optimum level of integration and usability for your operation

Download our Solutions Portfolio Sheet