Service providers are distinguished by the quality of their service. Successful monitoring organisations recognise that this can only be accomplished by properly training their staff. Nowhere is this more important than in monitoring the safety of persons and protection of property.
- “Excellent course run by an excellent trainer”
Control Room Operator, Corus
- “Very easy to understand and very informative”
Control Room Operator, Security Services
- “Good course, excellent knowledge of the system and company requirements”
Control Room Manager, Samson Security
- “There was no pressure & could always go over if struggling to pick up first time”
Control Room Operator, Bradford City Council
- “Hands on experience with computers and learning about the new software was very interesting!”
Control Room Operator, Crimewatch Security Systems.
Remote Monitoring Operations
Bold has developed a range of professional training programs to ensure that control room operators are equipped with the necessary skills to carry out this vital monitoring task. Operators are shown not only how to become skilled in alarm handling and response but also how to use a monitoring system in a way that fits with their organisation’s operating procedures and industry best practice.
Alarm and CCTV Operator Training
Effective training leads to higher user engagement with the system and fewer day to day operational problems. Our alarm and CCTV operator training courses provide detailed classroom instruction in everything from basic alarm and event handling to high level system management and administration.
Whatever your role in the control room, Bold Communications has the specialist trainers and capability to provide all the skills needed for competent and successful operators. Courses are delivered by experienced and qualified control room trainers. Our trainers have a practical understanding of central station operations and considerable knowledge and expertise in all aspects of security monitoring software.
Our courses are run in accordance with our ISO9001 Quality Management System; are mapped to the National Occupational Standards for Remote Monitoring Operations and; are externally accredited by the security industry training lead body, Skills for Security.
Current Training Programs
Bold Gemini Operator Training (Core Module)
Introductory course for new and experienced operators.
Bold Gemini Operator Training (CCTV)
The Gemini CCTV monitoring operator course outlines the essentials for alarm driven CCTV monitoring.
Bold Gemini Administrator Training
This non-technical course is an essential requirement for those who have a responsibility for managing Gemini system operations and the database.
Contact Us for more information by email firstname.lastname@example.org or call 0044 1392 364777